WC 10.7.9 HIGH RELIABILITY ORGANISATION PRINCIPLES

IFATCA Policy is:

ANSPs can be defined as a High Reliability Organisation (HRO). To achieve the highest level of reliability and resilience, ANSPs should have a mature positive safety culture and a successful safety management system. To be aligned with HRO principles, an ANSP must have:

• Operations performed by a team with a hierarchical structure of supervision that serves to add redundancy.
• Tracking and reporting progress of safety performance measures
• Regulatory oversight of operations at the state or regional level
• Employment requires specialised skilled personnel that are certified by regulatory authorities and training that is continuous and specialised.
• Redundant systems with formal safety improvement programs and voluntary safety reporting programs for employees to report problems without penalty.
• Adequate funding for auditing, testing, training, and monitoring as well as ensuring redundancy of systems, staffing and structure.
• Preoccupation with failure (watching for symptoms of problems or mistakes)
• Reluctance to simplify (thorough investigations, continuous learning)
• Sensitivity to operations (awareness of systems and processes at all levels)
• Commitment to resilience (prepare for and adapt to high demand events)
• Deference to expertise (rely on experience and insights to improve)
• Culture of reliability (foster a positive safety culture)
• Safety Management System (SMS) or State Safety Program (SSP) in accordance with ICAO Annex 19, which encourages a positive safety culture throughout the entire organisation.